Refund Policy

Our return policy is valid for 15 days from the date you receive your order. After this period, we unfortunately cannot offer refunds or exchanges.

For an item to be eligible for return, it must be unused, in the same condition as when you received it, and in its original, complete, and unaltered packaging. Opened or used skincare products, intimate or sanitary products, gift cards, and sale or promotional items cannot be returned.

To make a return, please contact us at the following address: contact@madamedalexis.com, specifying your order number and the reason for the return. Once approved, you can ship your package to the following address:

MRS. D'ALEXIS

c/o COSMO

66 Champs-Élysées Avenue

Building C – Office 46

75008 Paris

France

Return shipping costs are the responsibility of the buyer. We recommend that you use a tracked shipping service or insure your shipment, especially for items valued at over €75. We cannot guarantee receipt of untracked returns.

Once we have received and inspected your return, we will notify you by email that we have received the package and whether or not your refund has been approved. If your request is approved, the refund will be made to your original payment method within a few business days. The original shipping costs are non-refundable.

Only items at regular price are eligible for refunds. Sale or promotional items are neither refundable nor exchangeable. We only exchange items that are defective or damaged upon receipt. For exchange requests, please contact us at contact@madamedalexis.com before returning any items.