Shipping policy

Orders and dispatch

An order is considered confirmed once payment has been validated. We process orders subject to stock availability. Orders placed from Monday to Thursday are dispatched the following day; orders placed from Friday to Sunday evening, or on a public holiday, are dispatched on the next business day.

Mainland France

Shipments are handled by Mondial Relay, for home delivery or delivery to a collection point, and by Chrono Shop2Shop, with an estimated delivery time of 4 to 10 working days. Shipping is free on orders of 60 € or more, for both home delivery and delivery to a collection point. As delivery times are managed by the carriers, we cannot be held liable for delays.

French overseas territories and international destinations

Deliveries are made via FedEx or UPS. Shipping is free on orders of 60 € or more for Belgium and Luxembourg, and 120 € or more for other destinations, excluding overseas territories, the United States and Canada. Below these thresholds, shipping costs are payable by the customer and vary depending on the destination country and the delivery method selected (standard or express). For overseas territories, the United States and Canada, fixed shipping charges apply regardless of the order amount. We cannot be held liable for delays attributable to the carrier.

Returns

Returns are accepted within 14 days of receipt of the order, for any product that is new, unopened, unused and in its original packaging. Return shipping costs are payable by the customer, regardless of the country of dispatch. We recommend using a tracked shipping service.

To initiate a return, email us at contact@madamedalexis.com and include your order number. Once approved, send the parcel to:

Processing a return takes 2 to 3 weeks. Once it has been approved, you will be notified by email and the refund will be issued within a maximum of 14 days. If the return is refused, the item will be sent back to you at your expense. Full details are set out in our returns and refunds policy.

Exchanges

We only exchange items that are defective or damaged on receipt. Please contact us before sending anything back. Exchanges are also possible in store for a product purchased in store or on our website, provided that it is unopened and was not discounted; refunds are processed exclusively through the website.

Products purchased from a retailer

For any exchange or refund of a product purchased from a retailer, contact the retailer concerned directly. We do not handle returns of products purchased anywhere other than on our website or in an official store.

Damaged products

If you receive a damaged item, contact us using the online form available on the website. The statutory guarantees of conformity and against hidden defects apply in all circumstances.

Parcels not collected from a collection point

Making a parcel available at a collection point constitutes delivery within the meaning of Article L.216-4 of the French Consumer Code, and the transfer of risk takes effect on that date. If the parcel is not collected within the period specified by the carrier, it is automatically returned to us and charges apply, as detailed in Article 6 of our general terms and conditions of sale.